Your insurance documents will be forwarded to you by our Business Support and Aftercare Team either by Post, by Email or both.

You can contact our Business Support and Aftercare Team by E-Mail on [email protected] or by Telephone on 01257 542454

You can contact our Business Support and Aftercare Team by E-Mail on [email protected] or by Telephone on 01257 542454 and we will be happy to assist you in making any necessary amendments to your policy.

You should contact our Business Support and Aftercare Team by E-Mail on [email protected] or by Telephone on 01257 542454, where a member of the team will be able to assist you.

We will contact you prior to the renewal date to remind you that the policy is due to expire and assist you in exploring your options.

Yes. Any offers will be confirmed at the point of sale.

A Trust is a simple legal arrangement that allows you (the Settlor) to gift your Life Insurance policy to someone else (the Beneficiary). It’s a great way to ensure that your Life Insurance is not considered to be a part your estate when you die. Setting up a Trust means that you give your policy to the Trustees who then legally own that policy and look after it for the benefit of your Beneficiaries. You will still be responsible for paying the insurance premiums, but the Trustees will be responsible for keeping the Trust Deed and any other documents safe. They make the claim on your policy and ensure that the money goes to your Beneficiaries as you intend. There are also inheritance tax benefits, because the value of your policy in the Trust is not generally considered to be part of your estate, leaving more for your Beneficiaries. Putting your policy into trust is completely free of charge and ST&R can assist you in arranging this.

Our Aftercare Team will be happy to assist you in setting up the New Trust and should be contacted by telephone on 01257 542454, or by Email on [email protected]. We are also able to arrange a telephone appointment with a member of our team, at a convenient date and time for you, in order to talk through the Trust Forms and ensure that you are confident in completing them and answer any other queries which you may have.

If you’re experiencing short term financial difficulty, for example:

– you’re in-between jobs with a known future start-date, or

– you’re on temporary unpaid leave to provide short-term care for a family member

you may be able to take a break on your payment(s) and make up the payment(s) later. This is called a ‘payment deferral’. If you’re able to take a payment deferral, you would remain covered ⁠– keeping your current benefits and level of cover.

Please contact us to discuss your individual situation and we’ll do our best to support you.

For help with managing your finances, you can find free and impartial support, guides and tools on the MoneyHelper website.

Yes. You are free to cancel your Life Insurance policy at any time, however we would always recommend that you take advice before proceeding to cancel your policy.

If you wish to register a complaint, please either:

write to: ST&R Limited, Lingmell House, Water Street, Chorley, Lancashire, PR7 1EE.

or Email [email protected]

or telephone 01257 542454.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on
0800 023 4567.